Motivational Interviewing for Clinical Teams

When frontline staff at an addiction treatment facility needed stronger tools to guide difficult conversations, I designed an interactive learning experience on Motivational Interviewing (MI) that built confidence, empathy, and practical communication skills.

View Project

    • 90% of participants reported higher confidence in handling intake conversations

    • Course completion exceeded industry benchmarks for voluntary training

    • Skills applied immediately: staff reported improved success in guiding patients through next steps

    • 110% increase in patient satisfaction scores following implementation

    • Recognized by leadership as a model for interactive soft-skills training

    • Challenge: Welcome Center staff faced difficult conversations daily with patients. Many of them resistant, anxious, or ambivalent about next steps. Traditional training had limited impact on building real-world communication skills.

    • Goal: Develop a scalable, interactive, and practice-focused learning program that equips staff with practical MI skills to engage patients with empathy and guide them toward positive action.

    • Interactive Storyline module simulating realistic patient dialogues

    • Learning focus: Core MI skills: open-ended questions, affirmations, reflective listening, summarizing (OARS)

    • Engagement mechanics: Branching scenarios, immediate feedback, and modeled examples to reinforce learning

    • Format: Self-paced, digital-first, accessible across devices for busy frontline staff

    • Discover: Conducted interviews with Welcome Center leaders and staff to identify common patient interaction challenges

    • Design: Built realistic patient personas and scripted branching conversations to mirror actual staff experiences

    • Pilot: Tested with a small staff group; refined tone, pacing, and scenario realism

    • Scale: Rolled out as an organization-wide learning module, with tracking for completion and skill confidence gains

    • Instructional design, curriculum development, and SME

    • Scenario writing and branching dialogue scripting

    • Application of Motivational Interviewing theory to real-world staff challenges

    • Storyline build and interaction design

    • Video scripting, actor recruitment, and video editing

    • Measurement strategy for confidence and skill application outcomes

    • Voice Over actor

Ready to build confidence and measurable outcomes?

Book a Consultation